Contacting Asylum Designs

Dashtrash

Just wondering if there are any Asylum Designs customers out there who know what an average response time is for equipment orders? I placed an order for some gear 3 weeks ago, but haven't heard anything back & been unable to contact via email or phone.

Thank you!

michael406

Re: [Dashtrash] Contacting Asylum Designs

I´ve tried ordering gear, got no reply - went to someone else.
A friend of mine ordered his gear and paid half. Waited for about 6 months then got his money back - went somewhere else.

Good luck ;)

1518

TransientCW

Re: [michael406] Contacting Asylum Designs

ive had nothing but awesome customer service from asylum. sometimes it takes a bit for a response, but thats cause marty is busy making magic........

i placed an order for a Blackjack yesterday and was told it should be done by the end of february. when in doubt, keep calling every few days

gravity brings me down............

TomAiello

Re: [Dashtrash] Contacting Asylum Designs

I've been getting responses very quickly (same day) and stock gear orders arriving within a few days.

Chris, I'm curious why you decided to use a dealer instead of ordering from the manufacturer directly? I've found CR to have the best direct customer service in the BASE industry.

Tom Aiello

Tom@SnakeRiverBASE.com
Snake River BASE Academy

TransientCW

Re: [TomAiello] Contacting Asylum Designs

actually there is no particular reason, i suppose i could have contacted CR directly, but i shot marty an email yesterday and he got back to me within the hour, then i placed an order............. everytime ive dealt with asylum its been quick and efficient, and ive never been dissapointed.

gravity brings me down............

jasonnever

Re: [Dashtrash] Contacting Asylum Designs

I don't think he's taking new orders and giving customers time frames at this point because he is so busy.

jools

Re: [Dashtrash] Contacting Asylum Designs

I ordered a 40" custom Toxic back in March, still waiting!

"It's funny when they don't die"

BEAST #1. Building, Earth, Antenna, Span, Telescope.

GreenMachine

Re: [jools] Contacting Asylum Designs

I am selling my buddy's almost
brand new 42" Toxic, has 2 jumps,
and is yellow and red. PM me.

Edited To Add

SOLD for $200

Day BASE 1366
Night BASE 293

Shadow_

Re: [jools] Contacting Asylum Designs

Ditto - I placed an order for 2 toxics in April got e-mail confirmation of the order but nothing since.

"We judge our self by our intentions, but we judge others by their actions." ~ Ian Percy